How to access the Air Asia Indonesia Call Center online
Since 2019, the airline has begun to change Air Asia Indonesia’s call center system, which was previously manual, and required employees in its services to a centralized and completely online system. This is done, among other things, to make it easier for Air Asia customers to contact the airline.
Initially, the call center system provided by this airline only through manual phones will be handled by employees. Perhaps on the one hand this will make clearer the solution that customers expect in relation to the various obstacles they face. Unfortunately, there are limitations in time and resources.
The Air Asia Indonesia switchboard – which still uses the manual system – can only be accessed through one door opened per day but only between 06:00 and 22:00. So in this case, the client cannot contact maskapai every time if something happens.
Air Asia’s services are now being moved to the AVA online chat system that can be accessed anywhere and whenever you want. Accompanied by artificial intelligence, this system can work automatically and can answer your questions satisfactorily if they match common questions.
There are also several types of live chat offered by Air Asia airline, including live chat that can be accessed via social media twitter, via Facebook, through the mobile app, or through the Whatsapp messaging app. The following is a full review of each live chat.
Contact the airline via Facebook Messenger
One of the social media that is quite popular even among sa youthhere is Facebook. This application is one of the social media that can provide a lot of information. Through Facebook, users can also exchange messages through the Facebook Messenger feature, which of course is very easy to use.
To improve convenience services for its customers, Air Asia is using this social media to be able to respond to suggestions and criticism from customers online. The airline has replaced the manual Air Asia Indonesia call center with the use of chatbots on its official Air Asia account on its Facebook page.
You can go to the airline’s official page, then click on the messaging section and you can contact Air Asia directly easily . However, you need to know that Facebook Messenger only uses chatbots and is not directly related to Air Asia employees who can answer questions in detail.
Even so, you can still ask questions related to various issues and obstacles encountered through Facebook Messenger as long as your questions remain general and not too detailed. Because, this Facebook Messenger chatbot can only provide simple answers to you as a non-asking customer.
Easier service via Air Asia AVA live chat
Air Asia Indonesia’s call center is not only transferred to social media but also through the airline’s official website. The company also offers a chatbot system on its official website to provide live chat services with customers. Customers can now easily contact the airline through this system.
The difference between AVA chatbot service and Facebook Messenger is quite significant. The live chat system on the official website was created by the IT team of Air Asia in particular, so despite being a chatbot, this live chat can answer and answer more complex questions.
For this reason, Air Asia customers should use AVA live chat for a variety of questions that are quite detailed answers. The conversion of Air Asia Indonesia manual switchboard to an online system is useful for customers to get information 24 hours a day.
To use it is very easy. You just need to visit the official website of Air Asia. Then, look for the live chat icon in the lower left corner of the page. You can access this website via mobile or desktop device. You can also download the official mobile app.
Switch Air Asia Indonesia switchboard via Twitter account
In addition to using AVA’s live chat service which can be accessed on the official website, as well as Facebook Messenger, you can also contact the airline through Air Asia’s official Twitter account. Twitter is a social media medium that is quite widely used by users from all walks of life. For this reason, this method is easier.
To communicate via Twitter does not have to be in the form of a live chat like on Facebook Messenger or on the official website, since Twitter does not have a chat feature. However, you don’t need to be embarrassed to communicate through this social media. The things you need to do are pretty easy.
You just need to send a direct message to the official Air Asia Twitter account on @AVA_airasia. Alternatively, you can also mention the account on posts you tweet to get an answer. The advantage of this system is that it directly involves employees from Air Asia.
This means that your questions can be answered in maximum and detail. After you’ve asked a question through the previous method, the airline will get back in touch. You can get answers directly or via Air Asia Indonesia as an AVA chatbot as long as the issue in question is not too heavy.
Merasakan Easy live chat via Whatsapp app
The live chat service offered by Air Asia is becoming more sophisticated and pampering customers. One of the widgets, you can now only contact Air Asia through the whatsapp short messages app. Whatsapp support for Air Asia live chat was launched in January 2020.
Being a very popular short messaging application and used almost all over the world, of course, the existence of a live chat service via Whatsapp is a plus for Air Asia itself . Here, you will be connected to the virtual assistant or to the support team from Air Asia Airline.
Unfortunately, being able to connect directly with the support team will take a long time. But when using whatsapp live chat, this method is easy and even the easiest compared to other methods. You just have to access this application through a computer or mobile phone, then open a conversation.
Then you click on the new contact and enter the Air Asia Indonesia call center number on whatsapp with the number +601135165078 and enter anything to get started in your chat room . After that, you will get a response from the Air Asia chatbot, and you just need to follow the next steps.
Through this whatsapp app, you will find it easier and more flexible to ask various questions related to flights and airlines. Normally, the Air Asia chatbot will provide the option of general questions in the form of keywords to ask. You just need to respond with a number that matches their list.
Now, along with the development of technology, everything is really very easy and pampering customers. Air Asia is no exception, the airline has also been upgraded in terms of communication services. Although manual Air Asia Indonesia call centers are no longer enforced, you can still communicate more flexibly and simply.